We provide limitless customer assistance via telephone and email to our customers completely free of charge, with the objective of offering the most competitive price compared to any reputable supplier. Additionally, we provide complimentary shipping for the majority of orders over $1,000 (excluding bulky items) delivered to locations within the continental United States.

If you have any questions or are unsure about your specific needs or the best possible solution, don't hesitate to contact us! We will work with you to determine the optimal solution for your unique circumstances. Even after your purchase, we will continue to provide support throughout the life of the product.

Whether you require assistance with placing an order or initiating a return, encounter difficulties with your account, or have inquiries regarding a product, the AV-TEK Customer Service team is at your service Mo-Fr 8:00am to 6:00pm CT.

Quality Policy

At AV-TEK, we are deeply committed to ensuring customer satisfaction, which serves as a fundamental principle of our organization. This commitment is upheld through our unwavering dedication to delivering exceptional products, services without any compromise. Our extensive expertise, coupled with the cultivation of a quality mindset, all converge towards a common goal: to earn the trust of our customers each and every day. In order to establish and maintain this trust, AV-TEK is devoted to providing the following:

• Uncompromising quality in our products and services
• Accurate and transparent product information
• Reliable and supportive technical assistance
• Seamless and convenient transaction processes
• Timely delivery of orders
• The highest standard of customer service, both before, during, and after the sale
• Products that comply with all relevant statutory and regulatory requirements
• Cultivating a culture of continuous improvement, facilitated by a safe environment where concerns and ideas can be openly expressed